Scott and SadieRemember when you could shop at the store without having to buzz an employee over every five minutes to open up a locked cabinet . . . just to get deodorant and toothpaste?
It may SEEM like we’re headed toward EVERYTHING being locked up . . . but there’s hope for a more sensible future.
The CEO of Walgreens just did an interview with “Fortune” magazine, and he said Walgreens had a 52% increase in theft . . . or “shrink” . . . in 2020 and 2021, so they invested in increased security, like all those locks.
But it backfired, because it turned away ACTUAL business. He said, “[It’s been] largely ineffective . . . when you lock things up . . . you don’t sell as many of them. We’ve kind of proven that pretty conclusively.”
He stopped short of saying that they’d take them out . . . but he did say they’re working on other, “creative” solutions to tackle the shrink problem, while improving the in-store experience for people who ARE trying to buy things.
Does it drive you nuts when the product you need is locked up? Would you switch stores, skip the item, or wait for someone to help? Share your shopping frustrations in the comments below!
